This policy statement seeks to outline the approach of the Complete Retirement Group Pty Ltd (CRG) to the collection and management of personal information collected by the company, principally through the website simplyretirement.com.au (SR).
CRG collects personal information from a variety of sources; largely from website users but also from advertisers, service providers and business partners. In general, the personal information collected by CRG includes (but is not limited to) name, address and contact details but may include, where relevant, financial information, including credit card information, banking and asset details and income information. Information may also include the content of any inquiry made by users to CRG or service providers through the use of online forms contained in the website. Alternatively, users may provide information when they complete a survey or questionnaire, participate in forums or when you communicate with CRG by e-mail, telephone or in writing.
CRG may at some time use a feature of your browser called a cookie to assign your computer a 'User ID'. The Cookies will not contain information by which CRG can identify you. They will identify your computer to our servers. You may configure your browser so that you are notified before a cookie is downloaded or so that your browser does not accept cookies. CRG may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with focussed advertising which CRG believes may be of interest, based on that information. To disable your cookies, please refer to the help menu within your Internet browser.
How CRG uses the information you provide
CRG may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection. CRG generally uses personal information to provide you with products or services you have requested and to personalise and customise your experiences with CRG. CRG may use the information to manage and improve its services, including its relationship with service providers, and may, at its discretion, use the information to contact a user in an effort to assess the quality of service provided by CRG or service providers. CRG may also contact service providers to request details regarding the general progress of inquiries made through CRG in an effort to improve the level of services made available through CRG.
CRG may also send you marketing material from time to time in circumstances where we believe the material might be of interest to you, but we are conscious of a need to protect your privacy and intend that any such communications will take place infrequently unless you have expressed a clear desire for regular communications through a newsletter or similar medium.
How does CRG store personal information?
CRG holds personal information in a combination of secure computer storage facilities and paper-based files and other records, and take appropriate steps to protect the personal information CRG holds from misuse, loss, unauthorised access, modification or disclosure. CRG may need to retain and maintain records for a considerable period of time but may securely destroy the data if and when it considers the data is either no longer needed or unreliable in terms of completeness or accuracy.
Service Providers and Third parties
CRG provides users with access to the services and products of specific service providers and to a range of third parties. These entities are not subject to CRG’s privacy provisions and standards.
CRG may disclose personal information to other third parties which perform functions on its behalf, such as processing credit card information, mailouts, debt collection, marketing and research or in a situation where it refers inquiries to a known third party. CRG will not disclose personal information to other firms or individuals for the purpose of marketing other products and services, except in circumstances where CRG users have specifically agreed to such a use of information.
CRG may also collect and share website usage information about visitors, in a statistical format, with advertisers and service providers. This information may show the number of visitors to the site, their IP address, web pages visited, geographical distribution and other details used to manage and refine the marketing of the website. It is not CRG's intention in relation to the SR website to host any network marketing where CRG is not directly aware of the advertisements or advertisers being featured on the website or to allow the tracking of visitors by third parties.
CRG reserves the right to gather more extensive information than indicated above regarding any attempted access to this Site which raises security issues, or in circumstances where CRG has reason to believe a breach of the law is being or has been committed, and where it is necessary to make disclosures to the relevant authorities.
Variation of Policy
How to contact CRG
If you have enquiries or wish to provide feedback about this policy, please email to: privacy[at]simplyretirement.com.au.