Extra Service Fees
Extra Services in this situation involves an aged care facility providing services and facilities above the "average standard of services" in certain areas. An example of areas in which you may be offered additional or higher services for a fee include:
- a larger room - although this is usually reflected in an increased RAD/DAP
- access to telephone, internet, satellite or broadband TV
- access to health and entertainment facilities
- special therapies such as massage, aromatherapy, hydrotherapy
- access to a selection of beverages including wines, beer and spirits
Payment of these fees does not mean that an underlying higher standard of care is offered - all facilities must meet the same basic care standards set by the Government.
Since July 1, 2014 aged care providers have been required to apply to the Aged Care Pricing Commissioner for approval in relation to these fees, and to future variations. Changes in the level of fees will only be approved if at least 12 months have elapsed since the last fee approval took effect.
Aged care homes with dedicated "extra service" places are now required to publish their extra service fees on the My Aged Care website, their own website and in other relevant materials they provide to potential residents.
When initially arranging these additional services discussions should extend to what happens in the event that the aged care residents either doesn't wish to continue with the services by choice, or if for medical reasons they are no longer in a position to enjoy these services.